FAQs

Delivery cost is included in the total cost

Once an order is submitted its details are emailed you. This email will contain the order number. You can login with your credentials to our site and track the order status as well as the order details. If you have any issues or queries please get in touch with our Customer Care immediately. Give us a call on +91 72400 10500 (9am-5pm) or drop us an email at support@ethenticcraft.com

Yes, you will be asked to sign a delivery form, in which you confirm that the product(s) was delivered in the correct condition (without obvious defects or damage).

Our shipping partner will leave a notice at your address notifying you of an alternative delivery or pick-up arrangement.

Please allow up to 3-4 weeks for delivery from the day you received the order confirmation. Your order status is updated to you via emails at every step. If you are having trouble reading the emails or if you haven’t received any updates, please get in touch with our Customer Care immediately. Give us a call on +91 72400 10500 (9am-5pm) or drop us an email at support@ethenticcraft.com An email is sent to you after the order is shipped that contains the tracking number and the service provider. Type the tracking number in the tracking section on the website of the service provider. The order status would provide detailed information on your package. If, for any reason, our shipping partner cannot reach you, we will provide you with the instructions to collect the product(s) directly from our shipping partner. In these situations, Ethentic Craft the right to cancel the sale contract, in which case, we will fully refund you the amount.

We kindly ask you to call our customer service centre on +91 72400 10500 (9am-5pm)

We currently provide assembly service at a nominal cost (approximately at the rate of 5% of the product cost paid by you) per product per visit at select locations. For further details, please contact our Customer Care team on +91 72400 10500 (9am-5pm) or drop us an email at support@ethenticcraft.com

No cancellations are allowed on Furniture categories once the order is placed. In case of any exception, at sole discretion of Ethentic Craft, two-way shipping charges will be borne by the customer. In case of cancellations, no refund will be made for Part Payment orders that contain products from Furniture categories; the advance amount will be forfeited as cancellation charges.

Returns for Furniture category will be accepted only for Damaged/ Defective products. You will need to inform us of any damage/ defects within 48 hours of delivery of the product, in order to receive the replacement.

Returns for Furniture category will be accepted only for Damaged/ Defective products. You will need to inform us of any damages/ defects within 48 hours of delivery of the product, in order to receive the replacement.

Products are typically guaranteed with a warranty on manufacturing defect only. Please keep receipt of your purchase for warranty claims.

We support the following payment options: Credit card, Debit card and Net Banking, COD, UPI

All prices include taxes.

We are highly committed to provide you with a safe transaction, value your privacy and work hard to ensure that your details are secure and will not be released to any other party. To learn more about how we keep your details safe, please see our Privacy Policy.