Refund and Returns Policy

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Overview

We will accept returns of solid wood furniture within 7 days of purchase as long as they meet the following criteria:
• The product must be unopened and in its original packaging.
• The product must not have been damaged or altered in any way.
• The product must be free from any manufacturing defects.
For returns due to a manufacturing defect, we will provide a full refund, including original shipping costs. We will also arrange for collection of the product.
For returns due to other reasons, we will not provide a refund, but we will replace the product with a similar product of equal value.
Please contact us directly for any returns inquiries. We will respond as soon as possible and help to guide you through the return process.

To complete your return, we require a receipt or proof of purchase.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 7 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your Bank account or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

It may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at Email:-suoport@ethenticcraft.com or Call +91 72400-10500

Exchanges

We only replace or Repair if items Product are defective or damaged. If you need to exchange it for the same item, send us an email to us support@ethenticraft.com and send your item to address: Plot No.5 Khra no. 622, Ambe Nagar,Jhalamand Jodhpur, Rajasthan-342013 (INDIA)

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: Email:- Support@ethenticcraft.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at Email:- support@ethenticcraft.com for questions related to refunds and returns.